Charity Hallmark No. 6 – Accountable and transparent
An effective charity is accountable to the public and others with an interest in the charity in a way that is transparent and understandable.
In order to demonstrate this:
- Does your charity comply with its legal obligations (and best practice), as set out in the Statement of Recommended Practice (SORP), to produce annual accounts and a report which includes an explanation of what the charity has done for the public benefit during the year? Yes/No
- Does your charity explain in its Annual Report the extent to which it has achieved its charitable purposes in a way that people with an interest in the charity can understand? Yes/No
- Does your charity have well-publicised, effective and timely procedures for dealing with complaints about the charity and its activities. These should explain how complaints and appeals can be made, and give details of the process and likely timescales? Yes/No
- Does your charity show how it involves beneficiaries and service users in the development and improvement of its services; the contribution may have been by way of the appointment of beneficiaries as trustees or their involvement through discussion, consultation or user group input? Yes/No
- Does your charity have a communications plan which ensures that accurate and timely information is given to everyone with an interest in the work of the charity, including the media, donors and beneficiaries? Yes/No
If you have answered “no” to the questions above, please give us a call on 01484 538351 or email us at firstname.lastname@example.org.