Charity Hallmark No. 4 – Learning and improving
An effective charity is always seeking to improve its performance and efficiency, and to learn new and better ways of delivering its purposes. A charity’s assessment of its performance, and of the impact and outcomes of its work, will inform its planning processes and will influence its future direction.
Can your charity demonstrate this by answering these questions?
- Does your charity consider how to identify, measure and learn from its achievements, impacts and outcomes, including the positive and negative effects that it has on beneficiaries, others with an interest in the charity and the wider community? Yes / No
- Does your charity set achievable targets and indicators against which success and improvement is measured and evaluated based on the purposes of the charity, the needs of its beneficiaries, the quality of its services and the resources available? Yes / No
- Does your charity encourage and act upon feedback (positive as well as challenging) from its beneficiaries and other people with an interest in your charity about the services it provides and the areas where improvements could be made? Yes / No
- Does your charity look at and assess innovative and imaginative ways of working towards achieving its purpose and aims? Yes / No
- Does your charity identify emerging trends in the environment in which it operates and uses this information as part of its planning processes? Yes / No
- Does your charity identify and use opportunities to influence the environment in which it works to be more conducive to its mission and purposes, following the law and good practice when campaigning or lobbying? Yes / No
Does your charity engage in a process of continual improvement, using techniques and tools best suited to its size and activities, such as recognised quality systems and benchmarking, in order to improve its own future performance? Yes / No
- Does your charity share good practice with others, at least is it ready to? Yes / No
If you have answered “no” to the questions above, please give us a call on 01484 538351 or email us at email@example.com.